Frequently Asked Questions

We offer a curated collection of digital resources including AI prompt packs, social media templates, marketing toolkits, productivity guides, and more – all designed to help creators and entrepreneurs work smarter.

After a successful purchase, you will receive an email with a secure 24‑hour download link. You can also access your downloads from your account dashboard (if you created an account during checkout).

Yes, all our products come with full commercial rights unless explicitly stated otherwise. You can use them for personal or business projects, including client work. Reselling or redistributing the original files is not permitted.

All sales are final due to the digital nature of our products. However, if you experience technical issues or have not received your download, please contact us within 7 days and we will resolve the issue.

If a product receives an update, we will notify you via email. For major updates, you may be provided with a new download link. Some products include lifetime updates; this will be clearly mentioned in the product description.

Yes, many of our templates are designed for Canva, and our AI prompts are compatible with ChatGPT, Claude, and other major AI models. Each product description specifies compatibility.

We use trusted third‑party payment gateways that handle all payment processing. We do not store your credit card details on our servers. All transactions are encrypted and secure.

We offer 24/7 customer support. You can reach us via the Contact page, or email support@vaultizen.com. We aim to respond within 12 hours.